managing your contract
Everything you need to know about about contracts, queries, and everything in between
What should I do if my name, phone number, address, email address or bank details have changed?
Can I use a personalised (cherished) number plate?
To use a personalised number plate on your Hyundai Contract Hire vehicle, email customerservices@contracthire.hyundai.co.uk and our friendly team will talk you through the process.
If you’d like to keep your personalised plate at the end of your contract, we’ll need 6 weeks notice before collecting your vehicle to liaise with the DVLA. Additional charges will apply:
- Personalised plate going onto an Hyundai Contract Hire vehicle from a retention certificate £20 + VAT.
- Removal of a personalised plate £80 + VAT (DVLA charge £80 for 10 years to retain a personalised plate).
- Transfer of a personalised plate from one Hyundai Contract Hire vehicle to another, or from an Hyundai Contract Hire vehicle to the customers’ own vehicle £80 DVLA fee + £20 Hyundai Contract Hire admin fee.
Can I have a tow bar, roof bars, or other equipment fitted to my Hyundai Contract Hire vehicle?
I’m driving more or less miles than I thought – can I change my mileage allowance?
When you sign a Personal Contract Hire agreement, you agree to a mileage allowance for the length of your contract. For each mile over this allowance when you return your vehicle at the end of your contract, you will be charged at a cost per mile. You can find this cost in your contract.
We understand that things change so, as long as you have at least 6 monthly rental payments remaining, you can contact us to adjust your original mileage allowance.
We can look to increase or decrease the mileage and change your monthly payment to help you avoid additional charges. Please contact your Hyundai Contract Hire representative to discuss your needs.
My circumstances have changed and I can no longer afford my vehicle – what should I do?
What should I do if I’d like an additional vehicle?
How can I get a copy of my contract?
How do I make a complaint?
We’re committed to providing products and services of the very highest standards and customer satisfaction is incredibly important to us. If we haven’t lived up to your expectations in any way, we’d like to know so we can put things right for you.
Find out more about how to complain here.